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Customer Service

Returns & Replacements

Online Return Policy:

Charles Nolan will gladly issue a full refund on full-price orders within 30 days/


Online Exchanges:

Exchanges are accepted within 30 days of the purchase date.


How do I make a return or exchange?

Returns/ Exchanges can be made at the Charles Nolan store accompanied by the original receipt.

Or

By obtaining a Return/Exchange Authorization Label and addressing the package to:


Charles Nolan
30 Gansevoort Street
New York, NY 10014
212.924.4888


To obtain a Pre-paid Return/ Exchange Authorization Label:

Email us a info@charlesnolan.com

Call us at 212.924.4888

Shipping & Delivery

Shipping & Delivery:

  • Orders are shipped by UPS
  • International shipping is available. Contact us for rates.

** Alaska and Hawaii orders are shipped by USPS in order to provide customers with the best possible rate.


RATES FOR SHIPPING AND HANDLING:

UPS GROUND: 5-7 business days $12

UPS 2nd DAY: 2 business days $24

UPS NEXT DAY: 1 business day** 40


Gift Wrapping Available:

All gifts are shipped in silver satin tissue with signature Charles Nolan ribbons.